Easy to work with and very friendly. Glad we were able to make a good deal!
Everyone there was extremely helpful with all of our questions, I liked the atmosphere, no pressure to buy, just a overall great experience
I recently visited Kempthorns new Land Rover dealership in North Canton. It’s absolutely stunning!!!! I purchased a 2021 Range Rover Sport from Emily. This is the second car I’ve purchased from her. I can’t say enough about her superior service!!! She went above and beyond finding the perfect car for me! I highly recommend this dealership! 5 stars all the way around!!!
Best experience, Very friendly, and helpful. Couldn’t of asked for a better place to go when looking for a vehicle! Would highly recommend to anyone!
Love my new truck! Thanks to a great team here, our family has now purchased 4 new and used vehicles here! They are very caring and listen to what the customer wants and needs are instead of just focusing on the sale! You guys know we’ll be back and refer our friends! Thanks again for another great experience!
Jeff "JW" Sikora provided OUTSTANDING professionalism and award winning service throughout my entire Mercedes Benz GLK purchase! Thank you JEFF SIKORA, you're the BEST!
Thank you Bob Malloy, you are one of the best. We really enjoy working with you, will certainly recommend you to everyone. Two thumbs up!
Hats off to the Kempthorn team and especially Bob Malloy. I felt comfortable and well informed during the entire process. The vehicle was delivered to me soon after purchase and I appreciated the communication throughout.
I worked with Bob Malloy in finding the Jaguar E-Pace that matched all of my needs. I had a wonderful experience at not only Kempthorn, but with Bob in particular. He understood exactly what I wanted and went above and beyond to make it happen. He had a brand new, 2020 vehicle come in from Michigan even during these uncertain and unprecedented times, where many dealerships were still closed. I would highly recommend Bob Malloy and we look forward to any future business!
Our sales representative provided us with all the information we asked for, was extremely patient with us, and was not aggressive. He was a pleasure to work with. Even after our purchase, Bob Malloy is available to answer our questions and provide us with advice. The finance manager was very helpful when we signed the papers to purchase our vehicle, and also did not try to sell us anything we were not interested in. I highly recommend the dealership and Bob Malloy.
Kempthorn has been a community staple for years. Emily took care of the details anticipating what I wanted in my new car lease. Over the top personal attention to detail. Even hooked up the Hey Mercedes! and APPLE car play for us. Thank you!
Amazing car and an amazing staff. Sales team went above and beyond with putting me in exactly what I wanted. This dealership is 10/10
Anyone that has shopped for a used car knows how much of a hassle it can be, at least for myself, i was dreading it. I had been searching for a certain vehicle for a while when i happened to drive by Kempthorn and spotted what is now mine. After the initial look over and confirming that this vehicle was the one, i geared up for the next phase - dealing with the sales guy. I made contact with sales consultant, Jeff (JW) Sikora, straight forward guy, no high pressure, listened, offered suggestions when needed, and followed through with everything ...
I keep coming back to Kempthorn and working with Jay. I feel I can really trust him and the entire team. My experiences have all been very enjoyable and easy.
Jay, Ian and Ruth are great to work with when buying a car and I can be pretty demanding. No pressure, all the numbers were transparent and up front. I would recommend this dealer for any purchases or service.
Jim Kempthorn and Tony worked with me to restore my 2002 XKR Jaguar. After a blown engine (don't ask) I thought I would have to give up the car. However, Jim and Tony assured me that they could replace the engine and bring the car back to life. To say the least, I was VERY impressed with their work and professionalism. Tony put in a new engine and replaced nearly all the supporting components to bring the car back to life. I've driven it nearly 1,000 miles since the re-build and I can honestly say, I'm impressed with the ...
I would never buy a car anywhere else. Ian, Ruth and Jay are top notch, very fair and very well informed. Service department is great too!
Jay and Josh went above and beyond to get me in my new vehicle. Professional and courteous! Appreciate the time they took to get me in my vehicle the same day.
The employees at Kempthorne motors really made the experience great. They helped me with the car I wanted, and made me feel like they were genuinely glad I was there. They made sure I knew how to use all of the features of my car before I left. And they also let me know if I had any questions or concerns I could call anytime. I am extremely happy about my purchase there.
The employees at Kempthorn were very honest and patient during the buying process. They answered all of my questions thoroughly and made the process as simple as possible.
We have leased 3 cars with Kempthorn and as always the servo was first class. Kempthorn has by far exceeded our expectations. We have never been in and out of a dealership so quickly.
Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he was excellent. All in all a good car buying experience. We ended up closing deal 45 minutes after regular closing time due to me getting stuck in traffic.
Everyone we worked with during the process was very accommodating and friendly. Negotiating the trade and new car price was fair and we worked together to come up with the best deal. I did not feel like anyone was trying to "beat" me or "win" like you experience at many car dealers. Thanks.
The whole process of leasing our fifth auto from Kempthorn was very competent. Each step in the process was thoroughly explained was virtually seamless. I highly recommended Kempthorn Motors to anyone considering leasing or purchasing.
I wanted a specific model and color at the end of the model year. They went above and beyond to find exactly what i wanted and have it brought here.
Over the years, I have had a 1999 Jetta, and loved how it was a useful, fun-loving, little tank. It was a gift for my sons/family to get to help them enjoy driving and have their first driving experiences each be through VW. It had character and was truly what was needed. For me, the purchase of my Beetle was worthwhile and the experience through Kempthorn was positive and family-like.
I had a wonderful buying experience at Kempthorn auto. My sales associate Bob Novak was excellent! He was very patient with me and was able to get exactly what I wanted in my new car! Once it arrived on the lot Bob spent several hours going through everything on the car and explaining all the technology! Bob made sure I was completely happy before I drove off in my new car and also offered his assistance at any time if I needed help with anything in the future. The financing was quick and easy ! Overall I would definitely recommend Kempthorn ...
I have been leasing and purchasing cars from Kempthorn's since 1992. Your sales staff are always helpful, kind, experienced and knowledgeable each time I visit. Thank you for all you and your staff do for your customers and the Stark County Community!
This is my second time leasing from Kempthorn and with Ruth and I will not go anywhere else. Always have a great experience and sent my husband to Kempthorn and he loved the experience as well. Ruth was patient with me and helped me pick out the perfect car since I was not going with my tried and true Beetle. I will not going anywhere else.
Wonderful people that are exceedingly helpful Ruth Franz is a real asset Who does a complete and thorough job with a smile on her face at all times. She explains things in detail concisely and leaves no stone unturned. I feel very comfortable referring new customers to her. Overall she does a Brilliant job!
I had a wonderful experience with Kempthorn. The acquired my dream car with ease. I worked with Ruth Franz, Jay Murdock and Ian Franz. All were polite and a breeze to work with. This is the second new vehicle we have purchased from them and will likely continue in the future. Kempthorn Volkswagen runs an shipshape, tip top business that is second to none.
This is my 3rd lease with Ruth and has been another great car experience. She is personable and able to explain the latest model trends that best suits your needs.
Ruth made my buying experience fun and enjoyable! I am in love my new Volkswagen Tiguan! Will highly recommend Kempthorn to friends in the future!
No pressure to purchase a vehicle but, got the feeling that Bob was being sincere during our negotiations. This was the second vehicle my daughter has purchased from Bob.
Bob Novak and the team at Kempthorn delivered on excellent pricing, a nice product, and great financing on my graduation present to myself. Not once did my wife and I encounter pushy sales techniques, and they didn't hold us up all day, as we have experienced with other dealerships in the past. Additionally, when Bob was occupied with other transactions Roger steps in and was also very accommodating. I highly recommend Kempthorn and their accommodating sales team. I am quite pleased with my purchase!
All I can say, if your looking for a car.. go to Kempthorn. Very helpful, works with your needs. bought my second car there and will go back again...
Perfect job done by all..Ruth was wonderful to work with...Ian was also very nice..Brody was easy to talk to and work with..all the sales people were very friendly and nice
1st car I found on cars.com that fit my search (Mazda) lead me to Kempthorn's site, found 6-7, mix of Mazdas & VWs on Thursday. Mentioned Kempthorn to my wife & she said, let's buy there, they put up the stage downtown.....so we did. Stopped by Friday afternoon, met with Jay, test drove 3 of them.....really liked the Passat, figured everything out & wrapped it up Saturday afternoon. Very easy, very pleasant & would highly recommend.
We attempted to establish relationships with a VW dealer where we live in central Ohio and we could not find the direct, timely and effective communication that we consistently find at Kempthorns. Their integrity and commitment to service gives me confidence when buying and trading cars and is an equalizer for being 2 hours away. Our 2018 Tiguan was our 14th transaction with Kempthorns over 20 years.. If you value your time, money and energy, we recommend Kempthorns.
I was in the market for a new Mazda3 hatchback, and almost closed on one at my local dealer... Until I checked AutoTrader and found a screaming deal from Kempthorn in Canton. I called them up Thursday morning and spoke to Ruth, who was courteous, prompt, and didn't just see me as a walking commission. Within an hour of talking to her, we set up a deal and I drove across Ohio Friday morning to take delivery of my new Mazda. Ruth was absent that day, but Jay helped me with delivery and was wonderful to work with as ...
This is my second purchase at this location and I am very pleased with the people that I have been working with. They are very helpful and friendly.
Kempthorn had a great selection of used and new Mazdas and VWs, and all were reasonably priced compared to surrounding dealerships. The sales and finance employees were very informative and helpful in making my decision given this was my first car purchase. Ruth was excellent in explaining the pros and cons of different cars to help me make my final decision that fit my needs.
These folks are so nice and the place is inviting and well kept. This was my first VW and probably not my last. I was given excellent information as Ruth showed me all the features of my new SUV. She was as excited as much as I was and very happy for me. I would highly recommend her as a fantastic salesperson. She knows her stuff! Thank you so much Ruth.
Ruth went above and beyond to make my car shopping easy and fun. She did extra research for us on multiple days, making us feel prioritized and cared about. Ruth kept us laughing and continually kept our safety in mind as she pointed out features that would work for us. She really helps you prioritize between needs and wants, that way you can make the best decision thanks to the knowledge she shares. On the day of purchase she took the time to sit down in the car with us and explained each part of the nav, bluetooth, and sound ...
The sales staff at Kempthorn are the absolute most pleasant that we worked with anywhere. Jay Murdock is very personable and a real people person. The whole staff was pleasant and couldn't do enough to make us comfortable. It was nice in that they kept trying to make a deal. They didn't just quote us a price and say "that's all folks". It's a really nice place to do business.
From the moment I walked in the door, I could feel a welcoming vibe. Everybody was courteous and friendly. Jay really helped find what I was looking for and was able to work out a great price for my budget! I’m very satisfied with my purchase. Thanks Kempthorn Motors!
Ruth is amazing! This is my second vehicle from her and I couldn't be happier. Both times she made me feel like family and made the process quick, smooth, and painless! Super knowledgeable with great recommendations to get you into the perfect vehicle for your needs. Go see Ruth at Kempthorn for a fabulous experience!!!
Car shopping can be the most stressful thing on the planet at times, but not at Kempthorn. I just leased a 2018 Tiguan and it was an awesome experience that was completely painless. I worked with Ruth Franz and she was definitely the right person for the job. I’m glad that I had the privilege of her working my deal. Ruth is extremely knowledgeable on all VW vehicles and her customer service skills are second to none.
This was one of the best car buying experiences that I have ever had. Ruth was courteous,knowledgeable, and professional. The entire process from initial meeting until I drove off the lot was very efficient (trade appraisal, test drive, negotiations, and finance/document process). The dealership is clean and modern and includes amenities such as a cafe and car wash. I would definitely recommend Ruth as a salesperson and Kempthorn Motors for future automobile purchases.
This is the fourth vehicle that we have purchased from Kempthorn Volkswagen. Each vehicle that we have purchased has met or exceeded our expectations. We have purchased all of our vehicles from Ruth Franz. She is very knowledgeable, personable, and will do what is best for you the buyer. The entire staff that works at Kempthorn is amazing and will help you each step of the way.
I am so impressed with Kempthorn, the General Manager Ian, the Assistant Manager Mike, and the fabulous knowledgeable friendly humorous princess Ruth my saleswoman!!! They treated me with respect, listened to me and met my needs to a comfortable resolution. Thanks to everyone! I love me Tiguan! 🤗💜
After an online search, I found the exact car I was looking for at Kempthorn. Because time is so valuable and I didn't want to get stuck with some random salesperson, I consulted online reviews to pick one. I reached out to Ruth because everyone seemed to rave about her, and I am so glad I did! Thorough, professional, yet extremely personable, she made sure everything went smoothly. The car was inside for us to review when I got there. She presented it very well, and made sure it was going to fit my needs. The following day we ...
My search started on the cars.com app and the staff at Kempthorn quickly followed up with my request. Their response was fast and very friendly. The car was well priced and I received a great deal for my trade-in. Ruth especially was so wonderful to deal with. She was able to coordinate much of the work up front so my time at the dealership finalizing the paperwork was much shorter than I have experienced in the past. I highly recommend Kempthorn and their amazing staff if you are looking to get into a new vehicle. Thanks for such a ...
Kempthorn dealership went above and beyond for my son. Wonderful experience for leasing his first new car. Bob our salesman was extremely knowledgeable on the product he was selling. Brody from finance was clear and thorough. Great job.
Had a wonderful experience. What more can I say. Bob was great and no high pressure. Used the Costco auto experience and was very pleased.
This is an excellent car dealership!! I highly recommend it!! The people are honest, knowledgeable and trustworthy!! A special thank you to Mr. Bob Novak for his kindness and patience In my selection of the best car for me!!
The pricing was too good to pass up, I am a return customer and will continue to go back. I love dealing with Ruth, she is the best!
Wonderful job Everything is explain to you the cars cleaning paperwork is all done just sign your name. This is not my first time ever purchasing a Volkswagen
Was treated professionally and with respect. All questions were answered. Bob Novak was knowledgeable. The help with results drive was appreciated. Instructs quite valuable. Bob was patient.
Great experience The management and employees were not at all pushy, they were very knowledgeable about the vehicles and helpful in the decision making process.
Just picked up my 2018 Mazda CX-5 that I purchased from Bob Novak and Ian Franz. I have to say they are the easiest group to work with during your car purchase. Bob is very knowledgeable and Ian is just a great Manager. If you are looking for a vehicle please give Kempthorn a look, they are honest, easy to work with and knowledgeable about their products. Thanks again for great purchase experience. Renee
I have purchased many vehicles through the years. Kempthorn is by far the best dealership from ease of purchase, knowledge and honesty. Thanks again for another awesome purchase. Ian and Bob are the best......
Thanks to Ian, Ruth and Jay for their excellent customer service and helping me get into a great new car! Great atmosphere and great people to work with!
We bought our second VW within two years and Jay and Ruth made the purchase a breeze. They both are so super nice and knowledgable. At Kempthorn Motors everybody is always nice and friendly, you really like to go and spend some time there.
This is my fourth purchase/lease through Kempthorn and I've always had a wonderful experience with the Sales Team. Bob Novak is extremely professional and helpful through the process! Thank you Kempthorn!
My husband and I were so pleased with the whole staff. I would recommend buying at Kempthorn. My Dad did years ago and I did too!
Came in today because Kemthorn had this color and I wanted to look at it. Due to the amazing personal treatment from everyone I left driving my new car. They have a new client for life. The main reason I decided to buy from here is there was absolutely no harassment or pressure to buy. I was not just another "number" to the staff. Thank you Ruth for being exceptional.
This the 3rd car I have purchase from Ruth!! She is amazing! Ruth always goes above and beyond ,and I could not be happier with my purchase!!
I can not say enough good things about Kempthorn Motors. The entire experience was so non pressured. Our sales lady Ruth was so patient and understanding. My daughter was looking for a VW Beetle and Ruth found her the perfect one. Even the General Sales manager Mike came up to us and introduced himself. We had been to other dealers looking for a Beetle for my daughter and most seemed to be out just to make a sale. This dealer truly cares about its customers. During the finance stage Brody was very thorough in explaining everything and getting me a ...
Kempthorn is an amazing place to get a new or used car from. Everyone is super friendly and accommodating. They get right to the point and don’t try to scam you out of money like other dealerships would. I’d definitely recommend this dealership and ask for Ruth, because she is very real and upfront about everything. 😊
I was treated with respect and the negotiation process was fair. These guys do want to get the business and work with you. The popcorn is good as well. Overall experience was good. The dealership does need some TLC though which looked like was in the works.
Got a new lease car in one day. Paperwork and car turn in done easily . It's my sixth car here and always a good experience
The whole team at Kempthorn Motors were so helpful and friendly and not pushy at all. I had checked multiple dealerships before coming here and the customer service was so above and beyond anywhere else I have ever gone. Ruth Franz was the best!
I worked with Grant on the sale of the vehicle. He made buying a car a great experience. I would definitely return for future purchases. Brody Campbell was professional as well and helped set up all the paperwork. Overall, a great experience!
From a great selection to wonder sales staff. I can't say enough about Kempthorn. No haggle pricing and they even got my windows tinted prior to pickup.
I dealt with Grant Huston to begin with, through emails and phone calls, as I bought the car online. He always responded promptly as well as getting me whatever info I requested. Once I arrived on site to purchase, he had everything arranged dispite my changing the arrival day and time 3 or 4 times. The vehicle was what I expected and just as Grant described. He then set me up with Brody Campbell to go over payment, existing warranty, and available extended coverage. Everything was explained throughly, as well as printed out for me. Neither one of these guys were the ...
Such a joy to have another new car from the best dealership around. This is my third Tiguan I have purchased there and will plan to go back in another couple years. Hope Ruth will be my salesperson again.
That title may sound like a spa treatment review, but it’s honestly how I’d describe buying my car from Ruth. she personalized every aspect of the experience, from bluetoothing my phone to the car during the test drive to battling for me to get the best trade-in price on my old VW. If I had million dollars to spend on cars I’d want Ruth as my personal shopper! She makes the whole experience thoughtful, enjoyable, and painless!
I was so nervous for the whole car leasing process so when I met Ruth, she instantly broke the ice in the best way possible. She was funny, attentive, and super sweet! She helped me find a car that fit my needs and most importantly my budget. The greatest thing about Ruth was that she made me feel like I was her only priority which set this experience aside from any I had before. For instance, the day I came to pick up my car, she had it placed in the showroom, and I got to drive it out! It'...
Thanks to Evan. Jay and Brody for the best car buying experiece I've ever had! From the start of the internet process to out the door everything was smooth quick fast and easy.
I drove from 2 hours away to make my new vehicle purchase at Kempthorn. They offered me a competitive deal with no hidden fees or charges. I worked with Bob who has been at the dealership for over a decade. He made the deal simple and straightforward for me. Overall it was a super easy experience and I would definitely recommend them to family and friends.
This was by far the most enjoyable and easy purchase of a new car I have had. Everyone at the dealership was great. Ruth was patient ad made sure we had the best deal for me. What else can you ask for?
I had been shopping around for a few months for the best price on a specific SUV, and the car I had my eye on dropped down a little bit more so it fit better within my budget. I sent an online inquiry, and heard back within minutes through email and phone. I responded via text and set up an appointment for a few days later to test drive. After test driving, I knew I wanted to take the car home and we got right down to business. Denny Shankle was patient with my family and I as we waited ...
First time ever buying a car, Bob Novak was understanding and worked with me trying to decide what I truly wanted and needed. Even when I was looking at other options outside of Kenpthorns he still was there for me when I came back with a totally different option than I was looking at before hand. The staff at Kempthorn's were welcoming each time I came in, unlike other dealerships staff who would just walk by if they weren't helping me. I am so happy to have made my first "big girl" purchase from Kempthorn Motors!
When we decided to purchase our 2018 Tiguan, there were only 2 within a 2 hour drive with the trim level and color combo we were looking for. I was nervous about purchasing a car from a dealership I had never visited, but everyone at Kempthorn was very accommodating and personable, and went out of their way to make our experience a good one. Kyle was very responsive over the phone, working the purchase details out over multiple phone calls with my husband. At the dealership, Bob made me and my 4 year old feel like family, and patiently showed us how to use ...
Everyone was very friendly. No pressure at all. Very informative , any question we had was answered professionally. Would not hesitate to return and tell our family and friends.
Car was just what I wanted! Totally clean and full of gas. All appointments were on time. Have always been treated very well by Kempthorn.
Ruth was phenomenal as a seller. The process was smooth and easy. Very happy to have made the change to Volkswagen. Will definitely be back in the future.
I purchased a great car at a great price. Dealing with the salesmen and the rest of the people at Kempthorn Motors was like dealing with family. I had a wonderful experience from start to finish. I would recommend Kempthorn Motors to anyone looking to purchase a car.
Team Franz..(Ian and Ruth) are top notch..my 3rd VW purchased in 2 years...sometimes it not nessasarly about the brand, but rather who you deal with that attracts you more to the brand...
When it became clear that it was time to purchase a new car, there was no question we would be returning to see Ruth at Kempthorn. She sold us our last (used) car, and we knew that she'd be able to help with a new purchase. She took the time to listen to what we wanted, and helped us narrow down our options. The test drive was a blast, as she seemed to be having as much fun showing us the features of the car as we were in trying them out! We're loving the new car, and ...
Very fast email response. My salesman Grant Huston was very personable,respectful, helpful and professional. I never felt rushed or pressured. I've never had such a relaxed and smooth experience buying a vehicle. Outstanding job. Thank you Mr. Grant.
I would like to thank Ruth and Ian for helping me navigate this search for my new Tiguan. Ruth did an awesome job explaining the differences between the models and Ian found the car I wanted.!! All in all a very satisfying experience
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